Agents in virtual worlds

Findings

1. 01

   Ultimately, a hybrid strategy often works best: use open standards as the backbone, combine mature open-source components and select proprietary services only where they offer a clear and necessary benefit, and develop in-house glue or custom modules especially around governance, integration and local language support.p. 20

2. 02

   This way, scalability can be achieved by leveraging cloud infrastructure, interoperability remains high, customization is possible at critical points, and compliance is ensured by keeping sensitive pieces under direct control.p. 20

3. 03

   For privacy, agents should implement data minimization – e.g. an avatar that processes personal queries should not store that data beyond what’s necessary.p. 11