Skip to content

Authenry

Research & strategy2026

Service workflows

The shift from digital forms to AI-driven services, with the pathways between them.

Classification of AI-supported workflowsDrawn from p. 9

WorkflowHuman oversightTransactionalOversight on exceptions onlyEligibilityMandatory for rejections/appealsTriagePeriodic audit of routing accuracyFraud detectionHuman review required before penaltyGenerativeHuman verification of output required

Findings

01
Every AI project should undergo a mandatory impact scoring process during the procurement phase to determine the necessary level of human oversight and technical auditing.p. 4
02
The “Data Pillar” must be robust (APIs, standards) before the “Model Pillar” (AI) can succeed.p. 17

From the report

AI works best when the data supply chain is unbroken.p. 11
Singapore LifeSG outcomesDrawn from p. 11
15 minutesbirth registration time
- Reduced birth registration time from hours to 15 minutes
- Consolidated 15+ agencies into one interface

Start a conversation

It is about